Shipping Policy
At Ward-7, we are committed to processing and delivering your orders as efficiently as possible. Please review the following shipping information before placing your order.
Order Processing
- Orders are generally processed within 2 business days after the order has been successfully placed and payment has been confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, where available.
- Order processing times may be longer during sales, promotions, product launches, holidays, or periods of unusually high order volume.
Delivery Times
Estimated delivery times are generally 5-7 business days after your order has been processed, depending on your delivery location and the shipping service selected.
Delivery times are estimates only and are not guaranteed. Delays may occur due to circumstances beyond our control, including weather conditions, carrier delays, public holidays, high-volume periods, incorrect address information, or other unforeseen circumstances.
Shipping Charges
Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.
Any free-shipping promotions may be subject to minimum order values, geographic restrictions, or other conditions stated at the time of the promotion.
Tracking
Once your order has been shipped, tracking information will be provided by email where tracking is available.
Please allow some time for tracking information to become active after the shipment has been handed over to the carrier.
Incorrect or Incomplete Delivery Information
Customers are responsible for providing accurate and complete shipping information at checkout.
Ward-7 is not responsible for delays, additional shipping charges, returned shipments, or delivery failures resulting from incorrect, incomplete, or outdated delivery information provided by the customer.
If a package is returned to us because of an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply before the order can be reshipped.
Lost, Delayed, or Damaged Shipments
If your order appears to be delayed, lost, or delivered but you have not received it, please contact us as soon as possible with your order number and relevant tracking information.
We will work with the applicable delivery carrier to investigate the shipment.
For damaged packages, customers should contact us promptly and provide photographs of the packaging and affected product where possible.
Exchange Shipping
For approved exchanges that require the replacement item to be shipped to the customer, the customer may be responsible for applicable return and/or reshipping costs, unless the exchange is required because the item received was incorrect, defective, or damaged.
Please review our Exchange & Claims Policy for complete eligibility requirements.
Carrier and Delivery Delays
Ward-7 is not responsible for delivery delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, carrier disruptions, public holidays, labor disruptions, incorrect delivery information, or other unforeseen events.
By placing an order, you acknowledge that estimated delivery dates may be affected by such circumstances.
Contact Us
For questions regarding your shipment, please contact our customer service team using the contact information provided on our website and include your order number.
Shipping charges, countries, carrier, and address/contact details required.